At Green Stone Tours & Travels,  we are committed to ensuring customer satisfaction and a transparent refund process. Customers may request refunds for canceled bookings in accordance with the timelines specified in their booking confirmation, with refund amounts varying based on the cancellation period and type of service. Certain services, including special packages, discounts, or promotional offers, may be non-refundable, and customers are advised to review the terms before booking. In cases where services have been partially utilized, refunds will be calculated on a pro-rata basis. If a tour or service is canceled by Green Stone Tours & Travels due to unforeseen circumstances, customers will be entitled to a full refund or an option to reschedule. Refund requests must be submitted via email or our contact form, and approved refunds will be processed within 7–10 business days to the original payment method. Any disputes regarding refunds will be handled promptly and fairly by our dedicated support team.